Return and exchange policy
All Discounted/Sale items are non-returnable. All sales are final. if we have an alternative size we will do our best to process an exchange, shipping is at the buyers expense.
Customer satisfaction at Cocoon and Hive is our number one concern. If you are not fully satisfied with your purchase send it back for exchange or refund within 10 days of the date you received it. Returns must be received in perfect condition with all tags attached, folded neatly and accompanied by the packing slip.
For your convenience a pre-paid shipping label will be included with your shipment. Should you return your purchase please use the enclosed label and drop off at your nearest Fedex location. Once your return is processed we will deduct $20 from your refund amount.
Shipping and handling charges are non-refundable.
Returned items must be received in-store within 10 business days. Those received after 10 days will incur a $250 re-stocking fee or 30% of the items value, whichever is less, per item. Items received after 20 days are not eligible for a refund.
Feel free to contact us at firstname.lastname@example.org or call us at 970-379-2539 if you have questions.
Protect your returns by sending them insured with return receipt requested. Items lost in transit are the responsibility of the purchaser.
There are no returns or exchanges on international sales. You must know your correct size before placing an order.
Sale items are non-returnable.
All sales are final.
Please note Skis are non-returnable.
Ship returns to:
Cocoon and Hive
115 Boomerang Rd Suite 5201 E
Aspen, Colorado 81611
Shipping charges for exchange are customer’s responsibility. Replacement’s to the customer will ship FedEx Standard delivery at no cost.